Frequently Asked Questions
What kind of delivery terms and currency transactions do you support?
Accepted Delivery Terms: FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, Express Delivery, DAF, DES. Accepted Payment Currency: USD, EUR, JPY, CAD, AUD, HKD, GBP, CNY, CHF. Accepted Payment Type: T/T, L/C, D/P, D/A, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow.
Do you provide training or support for using mini excavators?
Yes, we offer an introductory training course for purchase and ongoing support for any questions or concerns you may have.
What is the service life of the mini excavator?
The lifespan of a mini excavator can vary greatly depending on frequency of use, conditions of use, and maintenance. With proper maintenance, our machines can last 10 years or more.
What are the maintenance requirements for small excavators?
Routine maintenance includes checking and replenishing fluids, checking and tightening tracks, cleaning the machine, checking for wear, and regular servicing.
Can I buy accessories from you?
Yes, we offer a full range of genuine parts for machinery. Please contact our parts department for more information.
What steps can I take to minimize the need for repairs?
Regular maintenance is key to avoiding unnecessary repairs. This includes regularly changing engine oil and hydraulic fluid, periodically inspecting and cleaning the machine to prevent scale buildup, and checking for equipment wear, among other things.
How soon will my device be repaired?
Our goal is to complete all service requests as quickly as possible, and we will respond within 24 hours. Exact times may vary depending on the nature of the issue and the volume of service requests we are handling at the time.
What is the repair policy after the warranty period?
After the warranty period, we provide repair services at competitive prices. We use genuine parts and our service technicians are highly skilled. Please contact our service department for a quote.
What kind of after-sales maintenance policy is provided?
Our standard warranty is 1 year. Our warranty covers any manufacturing defect or malfunction caused by abnormal wear and tear. During the warranty period, we will repair or replace defective parts due to manufacturing failure. Please contact our service department for more information (put a link to the after sales page)